Returns policy

Under our store policy, we only accept returns when your order arrives with severely damaged packaging. We do not offer change-of-mind returns or exchanges, except where required by law. The statutory rights explained below take priority over these conditions.

Morning Mate is a food supplement intended for consumption. For health and hygiene reasons, we cannot accept returns under our store policy once you have opened the sealed product packaging. Opening the outer shipping box is not the same as opening the product seal.

If the seal is already broken or the product packaging is severely damaged on arrival, do not consume the product. Contact us so we can review the damage. A seal damaged in transit does not prevent you from reporting a damaged delivery.

This includes packaging that arrives crushed, torn or otherwise seriously damaged. Minor cosmetic marks on the outer shipping box do not qualify under our store policy if the product packaging and seal are intact.

Email returns@morningmate.store as soon as you notice the damage. Include your order number, a short description of the damage and, where possible, clear photos of the shipping box, product packaging and seal.

Keep the product and packaging while we review your request. Contact us before sending anything back so we can provide return instructions. We will confirm the next steps, including any applicable replacement or refund and return shipping arrangements. This process does not limit your statutory rights or require approval to exercise a legal right of withdrawal.

This policy does not restrict your rights under applicable consumer law, including remedies for faulty, unsafe or incorrectly supplied products. Those rights may still apply after opening the product.

If EU or Dutch consumer law applies to your online purchase, you generally have 14 days after delivery to notify us that you wish to withdraw without giving a reason, subject to legal exceptions. Being a consumable does not by itself remove this right. The health and hygiene exception applies to sealed goods that are unsuitable for return for those reasons once you break the seal after delivery.

To exercise an applicable right of withdrawal, email returns@morningmate.store with your order details and a clear statement that you wish to cancel. Any mandatory return and refund rights take priority over our store policy.

Read our terms of service or contact us for help with your order.